workplace violence and workplace safety speaker

75% of All Workplace Assaults Reported to O.S.H.A Yearly are Perpetrated Against Nurses and Other Healthcare Staff by Aggressive Patients, Family, or Guests.

Clients Who Can Benefit from Partnering With Me in the Healthcare Arena include:

Co-Author of...

workplace violence book

2012 Winner

Manfred Guttmacher Award

Emergency Management Book
  • CNOs, Directors, and Training Supervisors of Nurses, CNA's and Support Staff
  • Physician's Suffering from Stress and Overwhelm
  • Departments and Clinics Experiencing Problems with Horizontal and Vertical (Non-Physical) Violence
    (aka Bullying, harassment, or insubordination issues)
  • Psychiatric and Counseling Professionals
  • Nursing Homes and Other Facilities Dealing with Aggressive Dementia and other Memory Impaired Patients
  • In-Home Care Workers at Risk from Aggressive Patients and/or Family Members
  • Urgent Care and Family Medicine Clinics
protecting nurses from workplace violence

Mr. Miller presented a 1 hr lecture on bedside self defense and crisis de-escalation techniques for bedside nurses and other caregivers. He provided over 150 attendees with an excellent summary of non lethal and minimally invasive measures they could implement to assure their safety. I would highly recommend him to any group for this type of lecture and would also suggest that companies consider offering his lecture/instructional courses as a series over a few weeks so that attendees can develop and sharpen their skills and leave feeling even more empowered.

— Dr. Patricia Manni
Pulmonary Critical Care
Geisinger Medical Center
Danville, Pa.

When Protecting Your People Against Workplace Violence, Results Matter... Period!

Workplace violence and the resulting loss, morale problems, paperwork, and strain it can have on you as a leader is not the extra worry you need in your day with everything else you have that pulling for your attention.  I get it.  But, with OSHA statistics showing that your staff is 25% time more likely to be attacked on the job than a police officer, and the resulting losses from missed time, low job satisfaction, and the need to train new people because of staff turnover... it's something that needs to be dealt with.  And, the sooner the better!

From our first conversation, you and I will discuss not only the concerns you have but also the results that you want to see.  Then, an in-depth assessment of what you already have in place, your unique departmental operations flow, as well as common scenarios will be conducted to identify actual weak points, gaps, and areas of improvement so that everything I suggest, design, and do for you thereafter is directed towards achieving those personal, operational, and staff safety results.

A few of the real-world, positive results that I've helped other leaders like you create include:

  • The psychiatric department of a major medical center made modifications to it’s patient meeting rooms which created a better means of escape for practitioners, while also contributing to the patient’s feelings of safety and comfort. A plan of action was also developed to allow the practitioner to act effectively to de-escalate tension, recognize verbal and physical cues and, if necessary, to protect themselves during an attack scenario until they could effectively escape from their aggressor.
  • Staff at a major regional healthcare organization concerned with protecting their nurses from workplace violence were taught better, “tactical” positioning when taking vitals and interacting with patients.  This allowed them to comfortably get the job done, while also giving them more time and assessment skills to be able to detect, react to, and escape from an aggressive patient or family members.
  • Healthcare professionals at a small community hospital were taken through a customized staff safety program where they learned non-lethal, liability-conscious self-defense techniques designed to allow them to quickly and effectively avoid and escape from a violent patient, guest, or family member who was trying to hit or grab them.
  • Nursing students at a State University learned how to identify verbal, facial, and body language cues presented by aggressive patients just prior to an attack occurring. This contributed to a greater sense of understanding about workplace violence as it relates to nursing, and something not typically covered during schooling. This training further resulted in their being able to enter the field “eyes wide open,” rather than being traumatized when that inevitable first incident occurs.
  • Administrative assistants at a regional medical center were taught how to tailor the “Run, Hide, Fight” general training for use in their own unique work environments. This helped them feel more cared for by their organization, gave them a sense of “knowing what to do,” and made them feel like they were a contributing part of their own safety and security should something happen.
  • Doctors attending a national medical convention who were concerned about the problem of stress and burnout induced suicides among physicians, learned how to gain the benefits of meditation even when they don’t have time for long, conventional meditative practice. By learning a special, condensed form of meditative mindfulness taught in my “Rapid Reset & Recharge” program, they learned to take advantage of, and “steal” those tiny, 30-second to 3 minute intervals we all have throughout our immensely busy days to do just that – reset, recharge, and reverse the drain and other debilitating effects of the non-stop, high-stress, modern world of medical practice.
  • A mid-sized community hospital was able to redesign their emergency department based on a healthcare facilities actual needs, and based on typical attacker methodologies in this unique setting, rather than the “conventional wisdom” used by a previous consultant whose focus was more suited to manufacturing or administrative type businesses. This new design, systems, and related protocols and staff training resulted in their ability to effectively respond to and isolate potential attackers away from other patients and staff before the problem escalated to put others in danger. This also provided for a more effective, efficient, and professional way to handle and manage incidents, as-well-as to minimize and mitigate damage to property, staff, and other patients to a much greater degree.
workplace violence assessment
workplace violence report

I have worked with Jeffrey Miller on a publication project that has had national and international attention in the field of workplace violence in healthcare sector. His chapter: “Incident Control, Attack Avoidance, Escape and Physical Self-Protection Training in Healthcare Settings” contributed to the success of our book: Workplace Violence in Mental and General Healthcare Settings, Jones and Bartlett Publisher, 2011, (ed Privitera MR). Jeffrey has truly enhanced the field to reduce risk of violence toward staff and reduce the risk of injury in a way that is a missing piece of many organizational attempts to reduce workplace violence in healthcare.

— Dr. Michael Privitera M.S., M.D.
Strong Memorial Hospital
Dept. of Psychiatry
Professor, University of Rochester Medical Center
Rochester, NY

workplace violence book

Protecting Yourself, Your People, and Your Company Requires More Than Just a

“Zero Tolerance” Policy or One-Off Training Program!

Schedule a complimentary discovery call or meeting with me to discuss your concerns and how I can help.

Need Help?

Let's discuss your concerns and I'll give you some complimentary suggestions to make positive change - no strings attached!

We can speak via phone or Zoom.  If you’d like to schedule an in-person meeting at your facility instead, please use our Contact Form and I or one of my people will contact you to set up a time.