This could have ended very differently, with a much greater loss to UPS than some lost time during a work day. Of course they will deal with worker-related lost time, productivity, and possibly more as the trauma and other parts of the post-incident recovery phase progresses. Their ability to handle these with pre-planned processes designed to get things back on track (other than "whip-cracking" and avoidance psychology) will determine just how much will be lost.
The hope is that not only this business, but every other with leaders and owners concerned about protecting themselves and their people against the loss, damage and trauma from workplace violence will use this incident as a reminder that, very often, the attacker will not be one of your own who has gone "postal," as they say.
As I outline in my report, "Backwards Thinking in Workplace Violence Planning & Staff Training" (available free here: https://warrior-concepts.lpages.co/backwards-thinking-report/), this is one of the reasons concerned leaders and business owners cannot fall into the trap of limiting their focus on passive prevention and deterrence like "Zero Tolerance" statements, banned weapons lists, or punitive action warnings. The reality is that...
Most attackers don't care about these things... and some situations are just not preventable.
But, they are actionable!<iframe width="476" height="267" src="https://6abc.com/video/embed/?pid=5079142" frameborder="0" allowfullscreen></iframe> Read the story here: https://6abc.com/gunman-dead-after-hostage-incident-at-new-jersey-ups-facility/5074608/?fbclid=IwAR3x2MQVx276pAhYZoi4EvXsqvWXEA9Dd3UqDcHyimaWeuJ9mk31HOB_aWM
As covered in "Backwards Thinking...", there are actually 5 different attacker types, each of which require attention in your processes and response protocols. This case is one of those other four types - one of domestic violence bleeding over into the workplace and affecting not just the partner/victim of the perpetrator, but also anyone else in the vicinity of the violence.
Again, this is something, along with several other attacker types and situations (including hostage-taking and police stand-offs and shoot-outs), that must be addressed and made a part of the customized, company-centric processes and tailored and tailored training in place to truly provide the safe workplace you want for your people.We know the horrors of violence and how much easier it is to avoid having to think about it and hope that it never happens. Unfortunately, this only leaves you less prepared and an easier target should the face of violence appear. That's why we channel our decades of experience at preventing, defending against, and mitigating the damages from different types of attackers and their methods, and help our clients not only develop the kind of customized processes and tailored training that saves lives, property, money, and reputations... but also allows concerned leaders to be confident and sleep soundly at night, knowing that their company and workplaces are as safe and as prepared as possible. To discuss your concerns and project needs, take advantage of a 20 minute complimentary consulting call. Call today at +1-570-884-1119. Because you never know what tomorrow will bring!